privacy statement.

Introduction

Qontent Matters takes your privacy very seriously and shall handle your personal data with the utmost security and care. In this Privacy Statement you will learn how we handle your data as well as learn about your rights concerning our processing of your data. We advise that you read this Privacy Statement thoroughly. Should you have any questions or remarks, please contact us at hi@qontentmatters.nl.

Who is Qontent Matters?

Qontent Matters is the besloten vennootschap Qontent Matters, with registered office at (1018 AK) Amsterdam listed at the Traderegister of the Dutch Chamber of Commerce under 70545111. Qontent Matters is as the controller ultimately responsible with regard to the processing of your personal data. Qontent Matters has appointed a data protection officer. You may contact Danijel Dercksen at danijel@qontentmatters.nl.

How does Qontent Matters use your personal data?

Underneath you will find an overview of the purposes for the processing of your personal data. You will also find a specification of which data Qontent Matters uses for that specific purpose, the legal justification, and the amount of time Qontent Matters keeps this data. For clarity’s sake, we have categorised the purposes.

Services, customer management and financial administration

Purpose:Financial administration
Information:Company name, Billing address, Bank details
Legal basis:Legitimate interests
importance:Commercial interests
Storage period:As long as necessary for this purpose
  
Purpose:Invoicing
Information:Company name, Billing address, Bank details
Legal basis:Legitimate interests
importance:Commercial interests
Storage period:As long as necessary for this purpose
  
Purpose:CRM
Information:Name, Email, Location, Social media account, Phone, Profile photo
Legal basis:Consent
Storage period:As long as necessary for this purpose
  
Purpose:Job application
Information:Name, Email, Location, Social media account, Phone, Profile photo
Legal basis:Consent
Storage period:As long as necessary for this purpose
  

Marketing

Purpose:Direct marketing
Information:Name, Home address, Email, Phone, Click behaviour, Online behaviour, Social media account Legitimate interests
Legal basis:Legitimate interests
Interest concerned:Commercial interests
Storage period:As long as necessary for this purpose
  
Purpose:Newsletter
Information:Name, Home address, Email, Phone, Click behaviour, Online behaviour, Social media account Legitimate interests
Legal basis:Legitimate interests
Interest concerned:Commercial interests
Storage period:As long as necessary for this purpose
  
Purpose:Retargeting
Information:Name, Home address, Email, Phone, Click behaviour, Online behaviour, Social media account Legitimate interests
Legal basis:Legitimate interests
Interest concerned:Commercial interests
Storage period:As long as necessary for this purpose
  
Purpose:Social media marketing
Information:Name, Home address, Email, Phone, Click behaviour, Online behaviour, Social media account Legitimate interests
Legal basis:Legitimate interests
Interest concerned:Commercial interests
Storage period:As long as necessary for this purpose
  
Purpose:Behavioural targeting
Information:Name, Home address, Email, Phone, Click behaviour, Online behaviour, Social media account Legitimate interests
Legal basis:Legitimate interests
Interest concerned:Commercial interests
Storage period:As long as necessary for this purpose
  

Website

Purpose:Website analytics
Information:Online behaviour, Location
Legal basis:Legitimate interests
Interest concerned:Commercial interests
Storage period:As long as necessary for this purpose
  
Purpose:A/B testing
Information:Online behaviour, Location
Legal basis:Legitimate interests
Interest concerned:Commercial interests
Storage period:As long as necessary for this purpose
  
Purpose:Chat feature
Information:Name, Email, Message content
Legal basis:Consent
Storage period:As long as necessary for this purpose
  

Research and Development

Purpose:Market research
Information:Habits, Lifestyle, Property, Travel behaviour, Online behaviour, Behavioural data
Legal basis:Legitimate interests
Interest concerned:Commercial interests
Storage period:As long as necessary for this purpose
  


How did Qontent Matters obtain your personal data?

Qontent Matters has obtained your data because Qontent Matters has obtained your information from third parties. These third parties are: Direct Research – Onderzoeksbureau.

What are your rights?

Under the European General Data Protection Regulation you have a number of rights with regard to your data and the processing thereof:

Access

You may access your personal information and make any necessary changes in your account. If you would like to see which personal data Qontent Matters has obtained about you, you may exercise your right of access by submitting a request to Qontent Matters.

Making changes

If you wish to make changes to the personal information that you have seen as a result of a request for access and you are unable to make the changes yourself in your account, you may request that Qontent Matters makes these changes for you. You may request that Qontent Matters modifies, corrects, supplements, erases or shields your information.

Restriction of processing of personal data

You also have the right, under certain conditions, to ask Qontent Matters to restrict the processing of your personal data.

Right to object

If processing of your data takes place on the grounds of ‘legitimate interest’ by Qontent Matters or a third party, you have the right to object to that processing.

Portability of data

You have the right to obtain your personal data from Qontent Matters. Qontent Matters will provide this in a structured and commonly used format, which can easily be opened using commonly used digital systems.

Withdrawing consent

When the legal basis for a particular processing is your explicit consent, you have the right to withdraw that consent. This does not affect past processing, but does mean that we will no longer be allowed to process this data in the future. It may also result in Qontent Matters no longer being able to provide you with certain services.

Response from Qontent Matters

A request can be sent to hi@qontentmatters.nl. Qontent Matters will comply with your request as soon as possible and in any case no later than one (1) month after Qontent Matters has received such a request. If Qontent Matters rejects your request, we will indicate in our reply why the request was rejected.

Recipients of your personal data

It is possible that Qontent Matters is required to submit your data to a third party, for example to fulfil a legal obligation.

Transfer to third countries or international organisations

It may be necessary, for instance for technical and operational reasons, to transfer your (personal) data to affiliates of Qontent Matters located outside the European Economic Area. Due to the possibility that the regulations in the area of privacy protection do not offer the same protection as within the European Economic Area, Qontent Matters will use the Privacy Shield or the EU Model Clauses to protect your privacy as much as possible. If that is not possible, Qontent Matters will ask your consent to transfer your (personal) data to countries that do not maintain an adequate protection level. You may withdraw your consent at any time.

What are cookies and how does Qontent Matters use them?

Cookies are small pieces of (text) information that are sent to your browser when you visit the website of Qontent Matters and then stored on the hard disk or in the memory of your device. The cookies placed via Qontent Matters’s website cannot damage your device or the files stored on it. With ‘cookies’, we also mean comparable techniques collecting information, such as device fingerprinting.

Can changes be made to this Privacy Statement?

This Privacy Statement is subject to changes. We therefore advise you to regularly read the Privacy Statement for any such changes. Last change was on 25/02/2020.

Questions, remarks, and complaints

If you have any questions regarding this Privacy Statement or the way in which Qontent Matters uses your data, you can send an e-mail to hi@qontentmatters.nl. If you have a complaint about the way your data is processed, please send an e-mail to danijel@qontentmatters.nl. Furthermore, you always have the right to contact the competent national data protection authority. In The Netherlands, this is the Autoriteit Persoonsgegevens.